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Patient satisfaction, quality of life and access to treatment appointment

It is of utmost importance for us to monitor our patients' satisfaction and quality of life, as we aim to invest in excellent customer service and make our services and treatments even more effective.

At Docrates Cancer Center, you can quickly get an appointment with a specialist in cancer treatment without a referral. After the consultation with the oncologist, a prompt start of treatment is one of our key cornerstones. You can find our appointment times at the bottom of this page.

Ensuring the best possible quality of life for our patients during and after cancer treatments is a very important goal for us. Below, you will find the results of quality of life measurements for our prostate cancer patients.

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Customer survey results in 2023

97%

Customer satisfaction

97% of our patients are satisfied with the care and service we provide in 2023.

NPS Score

Our patients recommend us: Docrates Cancer Center’s Net Promoter Score, or customer recommendation index, was a fantastic 96 in 2023.

*Net Promoter Score (NPS) is an international indicator of customer experience on a scale from -100 to +100. With just one question, “How likely is it that you would recommend Docrates to relatives, friends and acquaintances? (on a scale from 0 to 10)”, it measures the customer’s likelihood to recommend a company or service to friends and family members. Respondents fall into three categories according to the score they give: Promoters (9–10); Passives (7–8); and Detractors (0–6).

Our patients are very satisfied with the following areas:

Docrates’ world-class medical expertise in cancer care
Individual needs and wishes were taken into account when planning for treatments and timetables
Rapidity of access to treatment and examinations
The personnel genuinely listen and acts accordingly to the patients needs

Quality of Life for Prostate Cancer Patients at Docrates Mehiläinen Cancer Center 2019-2023

Treatment Method

Internal or external radiation therapy for prostate cancer or combination therapy.
Median age of patients at the start of treatment: 67 years. Total number of patients: 397.

Side Effects of Treatment (patients treated 2019-2023)

Full continence within 12 months after radiation therapy for prostate cancer: 90.3% of patients.

The result does not negatively differ from the average proportion of all those with incontinence problems in the age group (1) (3).
According to Swedish data, only 30% of patients have full continence after prostate surgery (2).

Severe incontinence within 12 months after radiation therapy for prostate cancer: 1.1% of patients.

The result does not negatively differ from the average proportion of all those with severe incontinence problems in the age group (1) (3).
According to Swedish data, 4% of patients suffer from severe incontinence after prostate surgery (2).

Severe erectile dysfunction within 12 months after prostate radiation therapy: 5% of patients.

The result does not negatively differ from the average proportion of all those with severe incontinence problems in the age group (3).
According to statistics from Europe’s largest prostate cancer hospital, 34.7% of patients suffer from severe erectile dysfunction after prostate surgery (4).

Rectal injury after radiation therapy: 1.1% of patients.

According to statistics from Europe’s largest prostate cancer hospital, 0.2% of patients suffer from rectal injury after prostate surgery (4).

Urinary tract injury after radiation therapy: 0% of patients.

According to statistics from Europe’s largest prostate cancer hospital, 0.04% of patients suffer from urinary tract injury after prostate surgery.

References:

1 .https://bmcgeriatr.biomedcentral.com/articles/10.1186/s12877-023-04249-7

2. Nationella prostatacancerregistret (NPCR)

3. https://www.auajournals.org/doi/abs/10.1016/j.juro.2010.05.025

4. https://www.martini-klinik.de/en/klinik/outcomes

5. https://www.hus.fi/potilaalle/hoidot-ja-tutkimukset/syopa/syovan-hoitoonpaasy

6. https://statistik.incanet.se/npcr/

Access to treatments at Docrates Cancer Center

Access to cancer specialist appointment, breast surgery and prostate cancer treatment

You have quick access to a cancer specialist appointment without referral at Docrates Cancer Center.
We carry out the needed examinations immediately and all services are located in the same building.

Average time of access to treatment from first point of contact:

Cancer specialist: average in less than 1 day*
Breast surgery: average in 20 days*
Prostate cancer radiotherapy: average in 23 days**

*During 1.7.–30.9.2024
**During 1.1.-31.12.2023

+358 10 773 2010

Booking

Mon–Thu 8–18, Fri 8–16

Contact request

Customer feedback

"When I received chemotherapy, there was one nurse in particular who each time took the time to be calm, to hold my hand and to make me feel safe"

"Even though I've paid myself all the costs associated with my care, I have not regretted it. The care has been excellent. Thank you!"

"Fast and effective access to treatment"

"I felt like the most important patient in the building"

"They listened the customer, met all the requests and answered all the questions"

"The staff really, genuinely, care!"

"The doctor was thorough in his statements"

"I assumed it would be the best, and now I see that it's true!"

"The equipment was of top quality"

"There was no delays in getting an appointment. My symptoms were taken seriously"

"Good and friendly service, being able to contact via internet was excellent"

Read our patients' stories

Cancer diagnosis did not stop Mika Piltz: “I’m grateful that quality of life can be improved with the right treatment methods”

Getting diagnosed with prostate cancer turned the world of Mika Piltz, 54, upside down in 2021. His calendar was filled...

Top cancer experts and effective treatments without delay.
Individual care. You have your own care team - your doctor and your nurse.
Front line cancer treatment. Latest medical technology combined with proven expertise in cancer care.
Experience in treating international patients from over 60 countries. Multilingual personnel.